Shipping & Delivery Time

Luxury lingerie is worth the wait. Once you place your order online, all orders are shipped from our warehouse in NYC within 1-5 business days (M-F, excluding federal holidays). We cannot guarantee the processing time for orders of sale merchandise during peak holidays and our semi-annual sales due to the increased volume of orders. Please be aware that we are not responsible for shipping delays caused by inclement weather. Tracking information will be emailed to you as soon as your order is on the way!

To ensure delivery by December 24th, please place your order by the recommended dates listed below.

Shipping Method	Last Day to Order to Receive by 12/24
IN-STORE PICKUP	12/19 for NYC pick up on orders placed before 1pm EST. 12/17 for Chicago pick upon orders placed before 1pm EST.
STANDARD	12/16
TWO DAY*	12/18 on orders placed before 1pm EST.
ONE DAY*	12/19 on orders placed before 1pm EST.

Shipping Method	Processing Time	Shipping Time	Total Time	Cost	Carrier
IN-STORE PICKUP	2-5 bus. days in NYC, 3-7 bus. days in Chicago (on orders placed before 1pm EST)	N/A	2-5 bus. days in NYC, 3-7 bus. days in Chicago	FREE!	N/A
STANDARD	2-5 bus. days	3-6 bus. days	5-11 bus. days	FREE! orders over $250, $10 orders under $250	USPS
TWO DAY*	1 -3 bus. day	2-3 bus. days (on orders placed before 1pm EST)	3-6 bus. days	$25	FedEx, UPS
ONE DAY*	1-3 bus. day	1-2 bus. days (on orders placed before 1pm EST)	1-5 bus. days	$40	FedEx, UPS

*Unavailable for PO Boxes

Terms & Conditions

Journelle is not responsible for any cost issues including late shipping fees, replacements, damaged packages, lost or stolen packages.

Store Pickup

Live close to one of our stores? Store delivery is also available!

Choose Store Delivery (it’s free!) at check out to have your package sent to one of our stores for pick up. The option will appear after you enter in a NY or IL state address. You will receive an email when your order is ready for pick up. You can see our store locations here. Pick up times are from 3pm to close (& we can't wait to see you).

If after 60 days your order has not been picked up and we have not been contacted we will send an email with store credit.

International Shipping

Shipping Method	Delivery Time Range	Cost
STANDARD TO CANADA	16-20 business days	$20

ALL OTHER DESTINATIONS	Contact us!

Here’s what you need to know:

Orders going to destinations outside of the US are shipped on a DDU (Delivery Duty Unpaid) basis, and the product prices displayed are exclusive of all taxes and duties.
The cost of enclosed items will be on external customs forms even if the parcel is a gift with an enclosed gift receipt.
Once your order arrives at its destination you will be responsible for any fees associated with releasing your order from customs (e.g. import duties, customs and local sales taxes levied by the country you are shipping to).
When the parcel reaches the destination country, it may be subject to standard customs clearance procedures which may result in delays. Unfortunately, these delays are beyond our control and may affect the final delivery date.

General Information

SHIPPING MATERIALS

All Journelle packages are mailed in branded Journelle boxes or soft envelopes.

RETURNS

All Journelle orders are shipped with a gift receipt, return form and/or a prepaid return label for domestic US orders if applicable. Our return policy can be found here.

GIFT WRAPPING

Sending a gift? Gift wrapping is available for all orders for just $6. Just select GIFT WRAP during check out and your order will come wrapped in tissue and a (beautiful) Journelle box with a hand written card with your personal message. Dont worry, gift receipts are included as well!

DISCREET PACKAGING

We are happy to send your lovelies to you in discreet packaging. We offer it as an option on our cart page when you are checking out. Just contact us via phone and we can make sure no one knows your business.