Careers

Store Manager (NYC)

Store Manager – NYC (UES) Store

Journelle is seeking a Store Manager for its NYC Upper East Side store. We are a multi-channel lingerie retailer, bringing a fresh approach to the category through fashion-forward merchandise selection, sophisticated store design and exceptional customer care.  Founded in 2007, the company currently operates five retail stores and a rapidly-growing online business dedicated to helping women love and wear beautiful lingerie everyday.

As a Store Manager, you will lead and direct all activities required to achieve all store goals, including sales objectives, client experience, human resource management, payroll and operating expenses, loss prevention and merchandising presentation while driving both associate and client engagement.

You will be responsible for building, strengthening, and motivating a high-performing team of Sales Associates. This role requires exceptional leadership and collaborative skills and the wisdom to know that leaders lead best by example. This role will report to the NYC Area Manager.

KEY RESPONSIBILITIES

BUSINESS MANAGEMENT

• Maximize sales volume and profitability of the store, while delivering an outstanding customer experience in line with brand expectations

• Manage store performance through store Key Performance Indicators (KPI); use the KPIs to assess gaps against benchmarks, spot problems early, and track trends

• Identify key clients and develop loyalty through the implementation of service strategies to drive sales and make the customer experience memorable and exceptional

• Coach, manage and lead your team

• Provide the team with clear direction and priorities; create goals and projects that are both challenging and achievable

• Create a climate of collaboration. Celebrate team successes; recognize both individual achievements and collective successes in serving customers

• Ensure that Store Associates are current in their knowledge of available products and promotions. Maintain expert level knowledge of products, brands, and fit procedures

• Develop and manage outreach/clientele programs

LEADERSHIP

• Use every customer interaction as an opportunity to lead by example and illustrate Above & Beyond customer care
• Identify future leaders and mentors them by creating action plans to improve skill sets and manage scope of job responsibilities
• Manage each Store Associate’s training path; ensure that each receives all required training in a timely manner
• Anticipate turnover and proactively work with management to maintain store staffing at target levels

OPERATIONS

• Know and exemplify all store policies, including but not limited to: opening/closing the store, processing customer transactions (payments, returns, refunds, voids, etc.), managing and reporting inventory, handling and reporting cash, maintaining the store, ensuring employee security and safety, complying with wage and hour and other employment law, payroll, scheduling, maintaining records, and submitting required reports
• Understand all the direct operating and overhead costs of the store and how your actions affect them. Manage the store expenses to budget
• Claim ownership the store and be proactive in facilitating repairs, emergency responses and other maintenance activities as needed
• Take personal responsibility for staying current on all store systems and asking follow-up questions as needed

SKILLS AND QUALIFICATIONS

• Very strong work ethic, self-motivated
• Passionate, high energy, positive, & optimistic personality
• Leadership: ability to effectively plan and execute strategies with the team
• Strong organizational and attention to detail skills
• Must possess passion for customer service and the lingerie industry
• Excellent oral and written communication skills required
• Proficiency with MS Office Suite, including Word and Excel
• High school diploma required, college degree preferred
• 5+ years retail management experience with background in luxury boutique management a plus