Copy of Careers

Assistant Store Manager (NYC)

Journelle is seeking for an Assistant Store Manager for its Upper East Side location in NYC.  We are a multi-channel lingerie retailer, bringing a fresh approach to the category through fashion-forward merchandise selection, sophisticated store design and exceptional customer care. Founded in 2007, the company currently operates four retail stores and a rapidly-growing online business dedicated to helping women love and wear beautiful lingerie everyday.

 

ROLE OVERVIEW

In the role of Assistant Store Manager, your passion and your strategic vision will lead the store team in providing an iconic, Above & Beyond customer experience, ensuring maximum profitability. You will achieve and maintain operational excellence through the efficient running of all areas of the store. Your commercial awareness, connection to your local client base and partnership with the Regional Manager and Corporate teams will ensure your store’s success. You will collaborate with your Store Manager to create and lead all store sales, training and customer service initiatives.

 

KEY RESPONSIBILITIES

 

RESPONSIBILITIES

  • Observe staff on the selling floor and their interaction with customers and co-workers, and overall customer service level for purposes of reaching independent conclusions regarding areas of strength and opportunities for improvement
  • Use every customer interaction as an opportunity to lead by example and illustrate Above & Beyond customer care
  • Acquire strong product knowledge of the entire Journelle product line
  • Advise and assist customers with their choices of products for themselves and for gifts
  • Analyze sales results and work with Store Manager to create specialized action plans to achieve desired results
  • Analyze and review sales associates performance
  • Support SM in providing monthly one on one sessions with staff
  • Meet with SM on a weekly basis to discuss the business
  • Appropriately escalate HR issues or other risks to the company, employees, or our customers
  • Participate and in creating, implementing and leading all sales and training initiatives
  • Prepare and execute staff communications in areas for improvement, areas of success, and other issues as deemed appropriate
  • Process Payroll, maintaining schedules and ensuring staff adheres to attendance and punctuality policies and procedures
  • Communicate changes to procedures or tools to the store team and provide additional training as needed
  • Design programs and incentives to maintain a team environment within the store
  • Create a positive and professional work environment
  • In partnership with SM, provide training to new hires and provide continuous refresher and specialized training, as needed, to sales associates
  • Identify patterns in mystery shop scores, identify and execute training to increase overall scores
  • Assist with coaching associates in clienteling, including in the following areas: Thank you notes, follow up with staff on client books, client outreach, marketing outreach in area (i.e. charities, events)
  • Manage store execution in accordance with the company's visual and operational standards and the circumstances and market issues applicable to each individual store

 

EXPERIENCE AND EDUCATION

 

  • High school diploma required, college degree preferred
  • 4+ years work experience in retail sales with 1 year in a management role
  • Must possess passion for customer service and the lingerie industry
  • Excellent oral and written communication skills required
  • Basic math skills are necessary
  • Proficiency with MS Office Suite, including Word and Excel

 

SKILL SET

 

  • Demonstrated leadership capabilities
  • Proven exceptional customer skills
  • Ability to work well independently, as well as part of a team
  • Strong and positive work ethic
  • Ability to think and react in a high-energy, fast paced environment
  • Self-aware, development focused mindset
  • Ability to troubleshoot and problem solve
  • Excellent written and verbal communication skills

 

WHAT WE OFFER IN EXCHANGE FOR YOUR EFFORTS

 

  • A highly competitive salary/compensation
  • Bonus opportunities
  • A warm, open, fun and friendly working environment
  • Generous discount
  • Medical, Dental, Vision Insurance

 

Please email your resume to careers@journelle.com, mentioning the position of interest in the subject line. We can't wait to hear from you.

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