Shipping & Delivery Time

Once you place your order online, all orders are shipped from our warehouse in NYC within 1-3 business days (M-F, excluding major holidays).  For USPS & UPS shipping, tracking information will be emailed to you as soon as your order is on the way! 

 

Shipping Method

Delivery Time Range

Cost

STORE PICKUP

1-3 business days in NYC, 3-7 business days in Chicago

FREE!

ECONOMY USPS

8-10 business days

FREE! with purchase over $200 ($5 with purchase below $200)

STANDARD USPS

3-6 business days

$10

EXPEDITED UPS*

2-3 business days

$20

OVERNIGHT UPS*

Next business day (on orders

placed before 1pm EST)

$35

COURIER DELIVERY 

Same day (on orders placed before 10am EST)

$25

*Unavailable for PO Boxes

 

Store Pickup

Live close to one of our stores? Store delivery is also available!

Choose Store Delivery (it’s free!) at check out to have your package sent to one of our stores for pick up. You will receive an email when your order is ready for pick up. Pick up times are from 3pm to close (& we can't wait to see you).

Courier Delivery*

*Can't bear another day without your lovelies? Courier shipping is available in NYC from Battery Park to 96th Street. Same-day orders must be placed before 10 AM EST (M-F) and we'll send you an email to let you know when your parcel is on its way to you. Unfortunately, our courier service does not ship to PO Boxes. For questions regarding courier options near our Chicago store, please contact us for more info!

International Shipping


Shipping Method

Delivery Time Range

Cost

STANDARD TO CANADA

8-15 business days

$20

ALL OTHER DESTINATIONS

Contact us!

 

Here’s what you need to know:

  • Orders going to destinations outside of the US are shipped on a DDU (Delivery Duty Unpaid) basis, and the product prices displayed are exclusive of all taxes and duties.
  • The cost of enclosed items will be on external customs forms even if the parcel is a gift with an enclosed gift receipt.
  • Once your order arrives at its destination you will be responsible for any fees associated with releasing your order from customs (e.g. import duties, customs and local sales taxes levied by the country you are shipping to).
  • When the parcel reaches the destination country, it may be subject to standard customs clearance procedures which may result in delays. Unfortunately, these delays are beyond our control and may affect the final delivery date.

 

General Information

SHIPPING MATERIALS

All Journelle packages are mailed in branded Journelle boxes or soft envelopes.

RETURNS

All Journelle orders are shipped with a gift receipt, return form and/or a prepaid return label for domestic US orders if applicable. Our return policy can be found here.

GIFT WRAPPING

Sending a gift? Gift wrapping is available for all orders for just $6. Just select GIFT WRAP during check out and your order will come wrapped in tissue and a (beautiful) Journelle box with a hand written card with your personal message. Dont worry, gift receipts are included as well!

DISCREET PACKAGING

We are happy to send your lovelies to you in discreet packaging. We offer it as an option on our cart page when you are checking out. Just contact us via phone and we can make sure no one knows your business.