Careers at Journelle

 

 

Who We Are

We believe that lingerie shouldn't be just for special occasions, but should be a daily luxury for every woman. Conceived out of frustration at the lack of shopping options for lovely lingerie, Journelle presents a tastefully-curated selection of designer lingerie + loungewear. Yet, our merchandise is only half the equation. In five short years, Journelle has become the premier destination for lingerie shopping in New York amongst style savvy shoppers and has grown from our first location in Union Square to include Upper East Side and Soho outposts. Our customers who can’t make it to the city can still enjoy our signature experience online at Journelle.com.

Who We're Looking For

Our team is the core of what we do at Journelle. We, at Journelle are dedicated to providing our customers with compassionate, expert assistance in an environment that is as chic and luxurious as the lingerie itself. We are completely devoted to giving our customers the best possible experience and our team is at the heart of that mission. We love that our team says Journelle is a great place to work. If you’re looking for a fast-paced, dynamic, creative environment and love customer service and lingerie, we would love to hear from you!

Open Positions

 

Graphic Designer

Role Overview

Journelle is looking for a Graphic Designer to join our rapidly growing retail start-up. The Graphic Designer will report directly to the Marketing Director and work together with a motivated team to create print and web collateral for a multi-brand lingerie company. We are looking for a talented designer who will maintain the brand across all mediums, design and manage online visuals and create printed collateral for all locations. The ideal candidate is self-driven, able to work independently and will be responsible in the creative process from concept to final implementation. Fashion and lifestyle experience is preferred.

Core Responsibilities

  • Design all printed collateral, promotional materials and signage
  • Design interfaces and web pages based on principles of design and usability
  • Create e-blasts, e-commerce promotional spots and online marketing visuals
  • Assist with logistics and direction for photo shoots
  • Concept window displays, manage logistics and install displays for NY locations
  • Archive photography, brand assets and various media
  • Manage independent contractors
  • Mentor interns and junior level employees

Qualifications

  • Bachelor’s degree or equivalent in graphic design
  • 4+ years experience in graphic design
  • Highly proficient in the Adobe Creative Suite
  • Strong print production skills and experience with press-checks
  • Working knowledge of HTML and CSS a plus
  • Expert understanding of graphic design, layout and typography
  • Ability to understand and apply branding guidelines
  • Solid understanding of web/interface design and usability
  • Strong communication and time-management skills
  • Ability to work in a fast-paced environment with a variety of personalities
  • Has a good eye and experience in the fashion industry

Salary is commensurate with experience. This position is also eligible for a medical insurance package, paid vacation days and corporate holidays, a generous employee merchandise discount, and team meals.

If you are interested in growing with a fun, dynamic, and creative team please send your resume and either a link or PDF of your design samples attached in an email to careers@journelle.com. All applications will be reviewed and if interested you will be contacted within 14 business days. No phone calls please.

Assistant Customer Care Manager

Role Overview

The Assistant Customer Care Manager (ACCM) is responsible for managing a team of Customer Care Associates who respond to customers who contact us by phone, email, or LiveChat. In the role of ACCM, your passion and your strategic vision will lead the customer service team in providing an iconic, Above & Beyond customer experience. The ACCM will drive improvements in the overall quality and efficiency of their team’s work, as well as in overall customer experience. The ACCM will spend approximately 25% of their time on managerial and administrative duties and 75% providing customer care. This role requires strong customer focus, leadership, and attention to detail.

Key Responsibilities

  • Model exceptional customer service in all customer interactions
  • Demonstrate proficiency with NetSuite and other tools
  • Manage the associate schedule, submit payroll according to Journelle policy, and comply with all applicable laws and company standards
  • Clearly communicate expectations and fair, consistent feedback to customer care associates through development chats, emails, in-person conversations, and team meetings
  • Proactively work with other members of management to ensure that CC staffing is adequate
  • Manage all aspects of on-boarding and training new CC associates, including creating and maintaining training and reference documents
  • Manage all aspects of on-boarding and training new CC associates, including creating and maintaining training and reference documents
  • Work with our tech, marketing, and product teams to solve issues and enhance customer experience through projects as needed
  • Appropriately escalate HR issues or other risks to the company, employees, or our customers
  • Create a positive and professional work environment
  • Communicate changes to procedures or tools to the CC team and provide additional training as needed
  • Work closely with the Senior Manager of Operations to set operational and customer-service goals for CC

Experience and Education

  • High school diploma required, college degree preferred
  • At least 3 years of experience providing customer service via phone and email, with 1 year in a management role
  • Demonstrated passion for customer service and the lingerie industry
  • Proficiency with MS Office Suite, including Word and Excel

Skill Set

  • Demonstrated leadership capabilities
  • Proven exceptional customer skills
  • Ability to work well independently, as well as part of a team
  • Strong and positive work ethic
  • Ability to think and react in a high-energy, fast paced environment
  • Self-aware, development focused mindset
  • Ability to troubleshoot and problem solve
  • Excellent written and verbal communication skills

What we offer in exchange for your efforts:

  • A highly competitive salary/compensation
  • Bonus opportunities
  • A warm, open, fun and friendly working environment
  • Generous discount
  • Medical, Dental, Vision Insurance

Assistant Store Manager

Role Overview

In the role of Assistant Store Manager, your passion and your strategic vision will lead the store team in providing an iconic, Above & Beyond customer experience, ensuring maximum profitability. You will achieve and maintain operational excellence through the efficient running of all areas of the store. Your commercial awareness, connection to your local client base and partnership with the Regional Manager and Corporate teams will ensure your store’s success. You will collaborate with your Store Manager to create and lead all store sales, training and customer service initiatives.

Key Responsibilities

  • Observe staff on the selling floor and their interaction with customers and co-workers, and overall customer service level for purposes of reaching independent conclusions regarding areas of strength and opportunities for improvemen
  • Use every customer interaction as an opportunity to lead by example and illustrate Above & Beyond customer care
  • Acquire strong product knowledge of the entire Journelle product line
  • Advise and assist customers with their choices of products for themselves and for gifts
  • Analyze sales results and work with Store Manager to create specialized action plans to achieve desired results
  • Analyze and review sales associate’s performance
  • Support SM in providing monthly one on one sessions with staff
  • Meet with SM on a weekly basis to discuss the business
  • Appropriately escalate HR issues or other risks to the company, employees, or our customers
  • Participate in creating, implementing, and leading all sales and training initiatives
  • Prepare and execute staff communications in areas for improvement, areas of success, and other issues as deemed appropriate
  • Process Payroll, maintaining schedules and ensuring staff adheres to attendance and punctuality policies and procedures
  • Communicate changes to procedures or tools to the store team and provide additional training as needed
  • Design programs and incentives to maintain a team environment within the store
  • Create a positive and professional work environment
  • In partnership with SM, provide training to new hires and provide continuous refresher and specialized training, as needed, to sales associates
  • Identify patterns in mystery shop scores, identify and execute training to increase overall scores
  • Assist with coaching associates in clienteling, including in the following areas: Thank you notes, follow up with staff on client books, client outreach, marketing outreach in area (i.e. charities, events)
  • Manage store execution in accordance with the company's visual and operational standards and the circumstances and market issues applicable to each individual store

Experience and Education

  • High school diploma required, college degree preferred
  • 4+ years work experience in retail sales with 1 year in a management role
  • Must possess passion for customer service and the lingerie industry
  • Excellent oral and written communication skills required
  • Basic math skills are necessary
  • Proficiency with MS Office Suite, including Word and Excel

Skill Set

  • Demonstrated leadership capabilities
  • Proven exceptional customer skills
  • Ability to work well independently, as well as part of a team
  • Strong and positive work ethic
  • Ability to think and react in a high-energy, fast paced environment
  • Self-aware, development focused mindset
  • Ability to troubleshoot and problem solve
  • Excellent written and verbal communication skills

What we offer in exchange for your efforts:

  • A highly competitive salary/compensation
  • Bonus opportunities
  • A warm, open, fun and friendly working environment
  • Generous discount
  • Medical, Dental, Vision Insurance

Part-Time Sales Associates (New York + Chicago)

Store Associates will be responsible for driving store performance and for building an unparalleled reputation for customer service. We’re looking for energetic, proactive team players with excellent communication skills and the desire to grow with our company. Experience with lingerie, or at least a passion for it, is a must.

 

Key responsibilities include delivering exceptional customer service, processing and increasing sales, strategizing and maintaining successful visual merchandising, and creating and maintaining excellence in store operations.

 

The right candidate will possess:

  • Prior customer service and sales experience with quality retailers (2 years minimum)
  • College degree (preferred)
  • Ability to work within a team environment as well as independently
  • Drive to provide the best possible experience for customers
  • Excellent communication skills
  • Basic computer skills
  • Desire to grow with a dynamic, entrepreneurial company

 

We offer:

  • Competitive compensation and benefits package
  • Extensive product training and personal development
  • Unparalleled growth opportunities
 

Email to Apply

Don't See An Open Position That Fits?

Please email us your resume, completed application and cover letter at careers@journelle.com. We will keep them on file in case any open positions arise. We can't wait to hear from you.