Careers at Journelle

 

 

Who We Are

We believe that lingerie shouldn't be just for special occasions, but should be a daily luxury for every woman. Conceived out of frustration at the lack of shopping options for lovely lingerie, Journelle presents a tastefully-curated selection of designer lingerie + loungewear. Yet, our merchandise is only half the equation. In five short years, Journelle has become the premier destination for lingerie shopping in New York amongst style savvy shoppers and has grown from our first location in Union Square to include Upper East Side and Soho outposts. Our customers who can’t make it to the city can still enjoy our signature experience online at Journelle.com.

Who We're Looking For

Our team is the core of what we do at Journelle. We, at Journelle are dedicated to providing our customers with compassionate, expert assistance in an environment that is as chic and luxurious as the lingerie itself. We are completely devoted to giving our customers the best possible experience and our team is at the heart of that mission. We love that our team says Journelle is a great place to work. If you’re looking for a fast-paced, dynamic, creative environment and love customer service and lingerie, we would love to hear from you!

Open Positions

 

Assistant Store Manager - Los Angeles

Journelle is seeking for an Assistant Store Manager for its brand new West Coast Flagship Store in Westfield Century City. We are a multi-channel lingerie retailer, bringing a fresh approach to the category through fashion-forward merchandise selection, sophisticated store design and exceptional customer care. Founded in 2007, the company currently operates four retail stores and a rapidly-growing online business dedicated to helping women love and wear beautiful lingerie everyday.

JOB DESCRIPTION

In the role of Assistant Store Manager, your passion and your strategic vision will lead the store team in providing an iconic, Above & Beyond customer experience, ensuring maximum profitability. You will achieve and maintain operational excellence through the efficient running of all areas of the store. Your commercial awareness, connection to your local client base and partnership with the Regional Manager and Corporate teams will ensure your store’s success. You will collaborate with your Store Manager to create and lead all store sales, training and customer service initiatives.

CORE RESPONSIBILITIES

  • Observe staff on the selling floor and their interaction with customers and co-workers, and overall customer service level for purposes of reaching independent conclusions regarding areas of strength and opportunities for improvement.
  • Use every customer interaction as an opportunity to lead by example and illustrate Above & Beyond customer care.
  • Acquire strong product knowledge of the entire Journelle product line.
  • Advise and assist customers with their choices of products for themselves and for gifts.
  • Analyze sales results and work with Store Manager to create specialized action plans to achieve desired results.
  • Analyze and review sales associate’s performance.
  • Support SM in providing monthly one on one sessions with staff.
  • Meet with SM on a weekly basis to discuss the business.
  • Appropriately escalate HR issues or other risks to the company, employees, or our customers.
  • Participate in creating, implementing, and leading all sales and training initiatives.
  • Prepare and execute staff communications in areas for improvement, areas of success, and other issues as deemed appropriate.
  • Process Payroll, maintaining schedules and ensuring staff adheres to attendance and punctuality policies and procedures.
  • Communicate changes to procedures or tools to the store team and provide additional training as needed.
  • Design programs and incentives to maintain a team environment within the store.
  • Create a positive and professional work environment.
  • In partnership with SM, provide training to new hires and provide continuous refresher and specialized training, as needed, to sales associates.
  • Identify patterns in mystery shop scores, identify and execute training to increase overall scores.
  • Assist with coaching associates in clienteling, including in the following areas: Thank you notes, follow up with staff on client books, client outreach, marketing outreach in area (i.e. charities, events).
  • Manage store execution in accordance with the company's visual and operational standards and the circumstances and market issues applicable to each individual store.

EXPERIENCE AND EDUCATION

  • High school diploma required, college degree preferred.
  • 4+ years work experience in retail sales with 2+ years in a management role.
  • Must possess passion for customer service and the lingerie industry.
  • Excellent oral and written communication skills required.
  • Basic math skills are necessary.
  • Proficiency with MS Office Suite, including Word and Excel.

SKILL SET

  • Demonstrated leadership capabilities.
  • Proven exceptional customer skills.
  • Ability to work well independently, as well as part of a team.
  • Strong and positive work ethic.
  • Ability to think and react in a high-energy, fast paced environment.
  • Self-aware, development focused mindset.
  • Ability to troubleshoot and problem solve.
  • Excellent written and verbal communication skills.
  • WHAT WE OFFER IN EXCHANGE FOR YOUR EFFORTS

    • A highly competitive salary/compensation.
    • Bonus opportunities.
    • A warm, open, fun and friendly working environment.
    • Generous discount.
    • Medical, Dental, Vision Insurance.

     

    Key Holder - Los Angeles

    Journelle is seeking for Key Holders for its brand new West Coast Flagship Store in Westfield Century City. We are a multi-channel lingerie retailer, bringing a fresh approach to the category through fashion-forward merchandise selection, sophisticated store design and exceptional customer care. Founded in 2007, the company currently operates four retail stores and a rapidly-growing online business dedicated to helping women love and wear beautiful lingerie everyday.

    JOB DESCRIPTION

    The Key Holder supports the Store Management team through performing daily store opening and closing operations. As the selling supervisor, you will focus on maximizing sales through delivery of outstanding customer experience. You will also work with the rest of the store staff on demonstrating best-in-class sales techniques, and act as the "lead" in the absence of the Store Manager or Assistant Manager to maintain store operational excellence. The Key Holder assumes responsibility of all store operations when Store Management personnel are out of the store.

    CORE RESPONSIBILITIES

    LEADERSHIP

    • Support the Store Manager and Assistant Manager in leading the store team to drive sales through training and coaching.
    • Exemplify the Journelle spirit and company values, and create an outstanding service culture.
    • Provide constant feedback and coaching to improve the team’s skills and sales results.
    • Assist in recruiting associates who are passionate about sales and customer service.
    • Assist in training new team members on customer service, operations, performance, loss prevention and all other Company policies.
    • Help each team member improve in their KPIs by setting goals for improvement. This will help the team and company can achieve our collective goals.

    SELLING

    • Lead by example to assist in achieving Journelle’s sales plans and profitability goals.
    • Proactively make suggestions to the store manager based on analysis that will positively impact the business.
    • Set measurable performance standards and goals based on Journelle’s expectations and metrics. For example, setting a daily sales goal for the team in order to help the team achieve targets.

    CUSTOMER SERVICE

    • Assist in creating an environment focused on the customer experience.
    • Ensure that each team member is knowledgeable about the Journelle lifestyle.
    • Be inventive and create additional business opportunities by ensuring that team members focus on building their clientele.

    OPERATIONS

    • Assist with opening and closing of store to ensure the store is ready for business.
    • Ensure that Company standards are upheld in merchandising, visual presentations, housekeeping and loss prevention.
    • Protect store assets and inventory.
    • Manage new receipts, transfers, markdowns, back stock and fill-ins.
    • Assist in training new associates on product knowledge.
    • Ensure compliance with all policies and procedures.
    • Ensure daily monitoring and execution of sales.
    • Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a store manager on the floor.

    EXPERIENCE AND EDUCATION

    • High School Diploma required.
    • Must have a minimum of 4 years of retail experience.
    • Excellent interpersonal skills supporting a team environment.
    • Excellent English communication - verbal and written.
    • Excellent time management/project skills.
    • Strong planning and organizational skills with a sense of priority for deadlines and attention to detail.
    • Ability to recognize and react to changing work demands.
    • Comfortable and confident in making decisions in a timely manner.
    • Goal oriented: ability to stay focused on creating winning results.

    WHAT WE OFFER IN EXCHANGE FOR YOUR EFFORTS

    • A warm, open, fun and friendly working environment.
    • Generous discount.

     

    Sales Associates - New York & Los Angeles

    Store Associates will be responsible for driving store performance and for building an unparalleled reputation for customer service. We’re looking for energetic, proactive team players with excellent communication skills and the desire to grow with our company. Experience with lingerie, or at least a passion for it, is a must.

    Key responsibilities include delivering exceptional customer service, processing and increasing sales, strategizing and maintaining successful visual merchandising, and creating and maintaining excellence in store operations.

    The right candidate will possess:

    • Prior customer service and sales experience with quality retailers (2 years minimum)
    • College degree (preferred)
    • Ability to work within a team environment as well as independently
    • Drive to provide the best possible experience for customers
    • Excellent communication skills
    • Basic computer skills
    • Desire to grow with a dynamic, entrepreneurial company

    We offer:

    • Competitive compensation and benefits package
    • Extensive product training and personal development
    • Unparalleled growth opportunities
     

    Email to Apply

    Don't See An Open Position That Fits?

    Please email your resume to careers@journelle.com, mentioning the position of interest in the subject line. We can't wait to hear from you.