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Customer Care
MY ACCOUNT
Creating an Account
Welcome to Journelle! You can easily create a new account with us just by entering your email and creating a password. Click on the My Account link at the top right hand side of the page and choose "Create Account." If you have been lucky enough to shop in one of our lovely stores (and provided us with your email address), our system will recognize you and prompt you to create a password. You will then not only be able to seamlessly shop online, but you can browse your in-store purchase history, making it easy to re-order any of your absolute favorites.
Trouble logging into your account
If you have forgotten your password, just click on the "Forgot Your Password?" link on the login screen and one will be emailed to you shortly. If for some reason you don't receive that email, just contact us here and we can re-set it for you. If you entered a password hint upon creating your account, it will be presented to you if you enter the wrong password, so hopefully, that will help! Please don't hesitate to get in touch and tell us what's wrong, and we'll try our best to help you fix it. We would also be happy to help you place your order over the phone- we know a thing or two about websites, but we know many, many things about lingerie.
Changing your password
You can change your password anytime by logging into your account and selecting "Account Information." The Change Password option is on the right side of the page- just enter your current password and confirm your new one.
Unsubscribing from emails
You can easily manage your email subscriptions while logged into your account. Simply click on "Email Subscriptions" on the left hand side to add or remove any email options. You can also unsubscribe directly from the emails you get from us by clicking on the "unsubscribe" link at the bottom of the page.
Gift Certificate Balance
If you have a gift certificate with us and would like to know your balance, you can check it by entering your code in the shopping cart under the "Enter Giftcard" tab. You can also give us a call and we can let you know the available balance.
Order Status
You can check the status of your online order at any time by logging into your account and clicking on "My Orders." It will include the order number, order's status, amount, and if it has shipped, will have a link to your tracking information. Here you will also find a complete list of all past orders (which makes it easier to re-purchase your favorites!) If you have questions about any of your past or present orders, don't hesitate to CONTACT US.